Customer Care

If you have questions about billing, rates, or utility service, this is where you can find the answer!

Contact the Billing Department
Our Customer Care Team is here to help answer your questions and resolve your inquiries about billing, meter reading, and service issues.

Phone: (951) 736-2321
Email: CustomerCare@CoronaCA.gov
Hours: Monday – Thursday, 7 a.m. to 6 p.m. Closed Fridays.

• Answer Center
  Find answers to questions about billing, water quality, and more.
• Bill Payment
  Discover the payment method that works best for you. There are several to choose from.
• Forms, Permits & Applications
  All of the Utilities Department forms and permits are in one easy-to-use place.
• Disconnection Policy
  View our policy regarding disconnection of water service for non-payment here:
  English  |  Spanish |  Chinese  |  Tagalog  |  Vietnamese  |  Korean  
  To restore service, please pay the past due balance and contact Customer Care. Annual Residential Disconnects for Nonpayment in 2024: 986
• Starting/Stopping Service
  Here's how to start or stop your utility service.
• Current Rates:
  Water Rates
  Sewer Rates
  Electric Rates
• Water Budget Variance
  If you need a variance, this is the place to look.
• EMS
  Learn about the Emergency Medical Subscription service and fees.
• Trash/Recycling
  The City of Corona bills residents for trash/recycling service provided by Waste Management.
• Water Quality
  Learn how the Utilities Department provides the best quality water to residents.