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Learn about Dial-A-Ride!

City of Corona Dial-A-Ride is a shared transportation service that provides curb-to-curb service to eligible riders.  The service is available to individuals certified under Americans with Disabilities Act (ADA), Seniors (60+), and persons with disabilities. 

Individuals will be required to complete an eligibility application to qualify under the Senior or Disabled category and obtain a DAR ID.  Click here to download the Corona Dial-A-Ride Eligibility Application. Application can also be picked up in person at 400 S. Vicentia Ave., Suite 225. Corona, CA 92882, requested via email at CoronaTransit@CoronaCA.gov , or by calling (951) 734-7220.

NOTE:  Individuals who are certified under Americans with Disabilities Act (ADA) and have a valid ADA ID, will not be required to complete an eligibility application (scroll down for more information regarding ADA).

INFORMATION: (951) 734-7220 

 

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To schedule your trip, please call (951) 734-7220 from 1 to 14 days in advance. If you would like a brochure mailed to you, or have a question or comment regarding the service, please click Contact Us and complete the necessary information.

 

Brochures and Service Area Information

• Click here to see our brochure.
• Click here to see Service Area Map.
• Click the following links for a comprehensive Dial-A-Ride service guide:
  English  |  Spanish

 

Tips for Using Dial-A-Ride

• To schedule your trip, please call (951) 734-7220 from 1 to 14 days in advance.
• Plan ahead and allow for flexibility.
• Have your pickup and drop-off addresses ready for reservation agent.
• Please be ready and visible to the coach operator during the 30 minute window (15 minutes before scheduled pick-up time and 15 minutes after).
• Once the operator arrives at the pick-up location, the operator will wait three (3) minutes before marking the customer as a no-show and proceed onto the route. 
• Have the exact fare ready.
• For your convenience, Dial-A-Ride links to RTA bus stops and Metrolink stations.

 

 

Current Dial-A-Ride Fares

 

Half Fare Program Description:

Seniors, persons with disabilities and Medicare cardholders are eligible to ride Corona Cruiser fixed route service at half fare ($0.75 vs. full fare of $1.75) during all hours of operation. Passengers must display their proof of eligibility each time they board a Corona Cruiser bus to receive the half fare.

The City of Corona honors RTA photo ID cards for seniors and persons with disabilities. To receive an RTA Senior ID card, passengers must show proof of age 60 or above. To receive a Disabled ID card, individuals must present an application form completed by a doctor or licensed health care professional, or one of the following as proof of disability: Medicare Identification Card, Department of Motor Vehicles Disabled Person Placard Identification Card receipt, Braille Institute Identification Card, Disabled Veteran Service-Connected Identification Card, or a Social Security Income Award Letter along with proof of disability. Applications are available at the RTA business office, by requesting an application by telephone or by visiting RTA’s website.

Personal Care Attendants: Personal Care Attendants to ADA Certified Rider ride at no cost.


Buddy Fare: Two or more seniors or persons with disabilities can ride with half fare off, when traveling together from one pick up address to the same destination address.

Non-Operational Days:

Corona Dial-A-Ride does not operate on Sundays, or on the following holidays:

New Year's Day - January 1

Memorial Day

Independence Day - July 4

Labor Day

Thanksgiving Day

Christmas Day

 

 

Americans with Disabilities Act (ADA) Priority Service

To comply with the Americans with Disabilities Act (ADA), Corona Dial-A-Ride provides priority service to ADA certified passengers over other passengers when providing Corona Dial-A-Ride service. When seating capacity or vehicle availability constrains Corona Dial-A-Ride from providing scheduled trips, priority will be given to ADA certified passengers. Corona Dial-A-Ride has a zero denial policy and will reschedule or bump senior, disabled and general public scheduled trips to accommodate scheduled trips for ADA certified passengers. A Reservation-taker will do their best to minimize impacts to scheduled trips when demand for Corona Dial-A-Ride service exceeds seating capacity or vehicle availability. If a scheduled trip is impacted, a Reservation-taker will contact you by 5:00 PM the day prior to your scheduled ride (regardless of when you scheduled the affected trip) to re-schedule your trip.

The Riverside Transit Agency (RTA) performs ADA certification services. To learn more about ADA certification, please call RTA at (951) 565-5000 (Monday-Friday 8:00 am to 5:00 pm), or visit RTA’s website here.

Americans with Disabilities Act (ADA) Door-To-Door Service

Door-to-door assistance for ADA certified passengers is available upon request. You must request door-to-door assistance when you reserve your trip. Drivers can assist you between the bus and front door of your pickup and drop-off location when:

Drivers can see the bus at all times;

The outermost door is within 150 feet of the bus;
Driver safety and security is maintained; and
Where a safe parking area is available

Americans with Disabilities Act Extended Hours of Operation:

In compliance with the Americans with Disabilities Act (ADA), Corona Dial-A-Ride operates extended hours for passengers with ADA certification. Corona Dial-A-Ride hours are extended to match the hours in which the Corona Cruiser bus operates. These extended hours provide ADA certified passengers with complementary service to the Corona Cruiser bus in compliance with the Americans with Disabilities Act (ADA).

* Trips must begin no earlier than 6:30 a.m. and end no later than 7:09 p.m. on weekdays.
** Trips must begin no earlier than 8:52 a.m. and end no later than 5:09 p.m. on Saturdays.

Sundays & Holidays:  Please leave a voice mail message with the details of your reservation request for next day service. For questions regarding the Corona Dial-A-Ride service, please call (951) 734-7220 to speak to a transportation dispatcher. For comments regarding the Corona Dial-A-Ride service, please call (951) 279-3763 to speak to a city representative.

 

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Notification of Public Rights under Title VI of the Civil Rights Act of 1964

The City of Corona Transit Service (CCTS) operates its programs, activities, and services without regard to race, color, or national origin in accordance with Title VI of the Civil Rights Act.    Any person who believes he or she has been subjected to any unlawful discriminatory practice protected under Title VI may file a complaint with the CCTS. 

View Title VI Documents

 

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Persons with Wheelchairs / Mobility Devices

The City of Corona Transit Service will make every effort to transport people and their wheelchair/mobility device regardless of size or weight, as long as the wheelchair lift and bus can physically and safely accommodate them.

 

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ADA Complaints

If you have a complaint about the accessibility of our transit system or believe you have been discriminated against because of your disability, we recommend that you contact the ADA Coordinator or file a written complaint.  Please provide all facts and circumstances so we can fully investigate, including:

• Your name, address, telephone number, and email address
• Accessibility Complaint:  Time, date, location and reason you believe we are not accessible to persons with disabilities.
• Discrimination Complaint:  Time and date of incident, description of incident and who was responsible.
• If applicable, please provide vehicle number and/or route, employee name, number or description.
• The form is available by clicking the link to the “Americans with Disabilities Act Statement” at the bottom of this page.

We record video at our facilities and in vehicles that we can use to investigate your complaint.  The retention period for video is 7-21 days.  The sooner we receive your complaint, the more likely it is that we can review video related to your incident.

ADA Non-Discrimination Policy and Grievance Procedure

Click here to view Policy and Grievance Procedure PDF  |  Click here to view Translatable Webpage

ADA Grievance Form

Click here to view PDF of the Grievance Form  |  Click here to view Online Translatable Form

Or submit your written complaint to:
City of Corona Transportation Department, 400 S. Vicentia, Corona, Ca 92882

 

 

 

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